ORCHARD BRANDS

Privacy policy:

At OrchardBrands.com and the web sites of the Orchard Brands' family of companies, we value our customers and understand your concerns about online privacy and security. Because we know that your privacy is very important, we have instituted policies intended to ensure that your personal information is always respected and handled in a safe and responsible manner.

Our privacy policy is designed to help you understand what information we collect, how we use it and the steps we take to safeguard it.

Privacy Policy Quick Reference

Click on any link below to find more information about that privacy policy topic:

Who We Are

Orchard Brands is the parent company to a family of companies that includes, as of the effective date of this policy, the brands listed below. Please note that this list is subject to change.

Appleseed's™
Bedford Fair Lifestyles®
Blair®
Coward®
Draper's & Damon's™
Gold Violin®
Haband™
Monterey Bay®
Norm Thompson Outfitters®
Old Pueblo Traders®
Sahalie®
Solutions®
The Tog Shop™
Willow Ridge®
WinterSilks®

Each brand has its own web site that is governed by a separate privacy policy and possibly different data collection practices from that of OrchardBrands.com. Please refer to the applicable company's web site and privacy policy for details on how that affiliated company handles your privacy concerns and personal information.

What information do we collect?

Orchard Brands and its family of companies may collect information that you provide when you:

  • Request one of our catalogs or information about our products and services;
  • Visit one of our web sites or retail stores; Purchase, return, or exchange a product;
  • Contact our call center or customer service desk;
  • Participate in a promotion, contest or survey; or
  • Provide us with comments or suggestions.

The type of information we may collect can include the following:

  • Anonymous site traffic information (in order to improve your experience at our site);
  • Contact information such as name, mailing address, phone number, and e-mail address; or
  • Personal information such as billing address and credit card information, when provided.

We may also acquire information about you from our joint marketing partners, from third parties, and from our affiliated companies.

How do we use your information?

Orchard Brands and our family of companies want to provide you with the most efficient and trustworthy shopping experiences. At Orchard Brands.com or any of our affiliated brands' web sites, we may use personal information that you provide to us in the following manner:

  • To assist you in customer service communications;
  • To send you special announcements or promotional information about new products or services and upcoming events;
  • To send you printed catalogs in the mail; or
  • As necessary, to share your information with trusted third-party companies that provide support services.

E-mails. We may use your e-mail address to send you promotional information via e-mail from our affiliated companies and brands regarding their special announcements such as information about that brand's products and services, sales and other promotions. Please note that any use of personal information by an affiliated company will be governed by that entity's privacy policy. If you want to change how information is used on that company's web site, you must do so directly with that company. We will not sell or rent your e-mail address to outside marketing companies.

Authorized Third Parties. We partner with certain third parties [to manage visitor/customer information, or to communicate with them]. In such cases, we may disclose your personal information to such outside companies. We do not authorize any of these service providers to make any use of your information other than for our benefit.

Affiliate-Company Catalogs. We may make your name and postal address available to companies within our family of affiliated brands so that you may receive future catalog offerings about products and services that may be of interest to you.

By Law. In certain instances, we may disclose your personally identifiable information when we have reason to believe that it is necessary to identify, contact, or bring legal action to protect your rights, the rights of Orchard Brands and its family of companies, or others. We may also disclose your personally identifiable information when we believe it is required by law.

Sale of Business. In the unlikely event that the Orchard Brands corporation or any of its individual brands is sold, or substantially all of the assets are acquired, customer information may be one of the transferred assets, and may therefore be used by a third party acquirer in accordance.

Other Uses. Our family of brands may each have different Privacy & Security Policies dealing with the following areas of Internet commerce; please refer to each individual brand's site for information regarding:

In-store Shopping
Customer Service
Authorized Third Parties
Contests, Promotions or Surveys
Financial Products

How can you control the use of your information?

We want you to be in control of your information, and we want to communicate with you only if you want to hear from us.

Affiliate E-mails. Please note that if you would like to opt-out of any e-mail communications from any of our affiliated companies, you must do so directly with that company. Any use of personal information by an affiliated company will be governed by that entity's privacy policy.

Catalogs. If you do not wish to receive a printed catalog from one of our affiliated brands, please contact the individual company directly and give them your name and address as it appears on the mailing label; that company will remove your contact information from its mailing list. Please allow several weeks for the catalogs to stop, as catalog delivery is scheduled well in advance. If you do receive a catalog from a third party, please contact that company directly to make any changes.

How do we safeguard your information?

Protecting the safety of your personal information is important to us. Our individual brands' online stores include a variety of technical, administrative and physical safeguards so that you can enjoy your shopping experience with them without having to worry about loss, misuse, or unauthorized access to your information. For specific details, please visit the affiliated brand's web site.

What technologies do you use to enhance my online experience?

To improve our web sites and to make your online experience more enjoyable, we may collect anonymous information of all visitors to our web sites through the use of cookies, image tags, transactions and other technologies.

Cookies. Cookies are used for the express purpose of making your visits more worthwhile, and do not contain any personally identifying information (such as name or credit card information). Most browsers are preset to accept cookies and are used to make online visits easier and faster for you.

Image Tags. We may at times work with a third-party company to help us gather knowledge about how you use this site or our companies' web sites through the use of these tags, so that we may constantly improve your online experience. In such cases, the third-party company's only role is to help us conduct our business and deliver the most relevant products and services. They are not permitted to use your personally identifiable information for any secondary purposes.

Third Party Links. Our web sites may include links to other web sites that might take you away from our site such as sites of outside business partners, vendors and advertisers. These sites have separate privacy and data collection practices; Orchard Brands and its family of companies have no control over such web sites, and are not responsible or liable for the privacy practices or information-gathering practices of other entities or web sites.

Children's Privacy

This web site and the web sites of our family of companies are not directed towards children; we do not knowingly collect any personal information from children under 13 years of age.

Changes to the Privacy Statement

By using this site or any of our affiliated companies' web sites, you consent to the collection and use of your personal information as described therein. Orchard Brands and its family of brands reserve the right to change, modify or amend their policies from time to time; we encourage you to periodically review our current privacy policies.

How to Contact Us

Our customers come first. If you have any concerns or questions, please contact us.

Or, write to us at Orchard Brands, 30 Tozer Road, Beverly, MA 01915.

Conflict in Terms

It is our goal to make our privacy practices easy to understand. We have created this easy-to-read Privacy Statement with that goal in mind. Some browsers utilize privacy enhancing technology to translate our Privacy Statement into a computer readable format. The technology then requires that the computer format be translated back into human readable format for you to read. This translation back into human readable format is often referred to as a "Policy Summary"; it is possible that through these translations, the Policy Summary may unintentionally end up being inconsistent with the Privacy Statement upon which it is based. It might fail to address an issue or it might address an issue not raised in our Privacy Statement. For this reason, you should rely on our Privacy Statement as the most accurate and definitive description of our practices.

Patent Disclosure

One or more patents may apply to this web site or that of our affiliated brands, including without limitation, U.S. Patent #5,528,490; #5,761,649; and #6,029,142.

 

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