Director of Technical Services

Position closes on Wednesday, 31 August 2011

Location: Beverly, MA
Company: Orchard Brands
Reports To: VP of Technical Services

Position Summary:

Director Technology Services is also responsible for all aspects of developing, implementing and supporting technology initiatives within the organization. This includes technical disciplines, such as Network Services, Server Hardware and Operating Systems, Mid Range Hardware and Operating Systems, Computer Operations, Service Desk, IT Purchasing, and Telephony.

Essential Position Responsibilities:

Participate as a member of the IT Leadership Team in governance processes of the organization’s architecture, telecommunications, networks, servers, mid range systems, media, desktops, and service desk.
Lead strategic technological planning to achieve business goals by prioritizing technology initiatives and coordinating the evaluation, deployment, and management of current and future technologies.
Collaborate with the appropriate departments to develop and maintain a technology plan that supports organizational needs.
Develop and communicate business/technology alignment plans to executive team, staff, partners, customers, and stakeholders.
Conduct research to remain up-to-date and knowledgeable in regards to industry trends and emerging technologies in anticipation of new business processes and system alterations.
Analyze and improve upon technology standards across the organization to maintain a technological and competitive edge within the market.
Creatively and independently provide resolution to technical problems in a cost-effective manner.
Assess and communicate risks associated with technology-related investments and purchases.
Develop, track, and control the technical services annual operating and capital budgets for purchasing, staffing, and operations.
Supervise recruitment, development, retention, and organization of all technical staff in accordance with corporate budgetary objectives and personnel policies.
Develop business case justifications and cost/benefit analyses for technology spending and initiatives.
Define requirements for new technology implementations and communicate them to key business stakeholders.
Ensure continuous delivery of technical services through oversight of service level agreements with end users and monitoring of systems, programs, and equipment performance.
Ensure equipment and software operation adheres to applicable laws and regulations.
Define and communicate corporate procedures, policies, and standards for the organization for acquiring, implementing, and operating new network systems, equipment, software, and other technologies.
Direct development and execution of an enterprise-wide disaster recovery and business continuity plan.
Approve, prioritize, and control projects and the project portfolio as they relate to the selection, acquisition, development, and installation of major information systems.
Review hardware and software acquisition and maintenance contracts and pursue master agreements to capitalize on economies of scale.
Frequent interaction and leadership of executives via IT Steering Committee.
Occasional collaboration with key technology and service providers’ top executives to ensure partnership alignment.
Collaborates with Brand Presidents and top executives via participant in Quarterly Business Reviews and related forums.
Participate on Vendor Advisory Boards and Industry Programs that will Benefit Orchard Brands.

Essential Skills & Experience:

8 - 10 years proven experience managing technical disciplines within large IT organizations and significant infrastructure.
Experience managing multi-faceted and distributred infrastructure with multiple datacenters desirable.
Excellent knowledge of technology environments, including telecommunications, networks, servers, media, and desktops.
Solid understanding of computer systems characteristics, features, and integration capabilities.
Extensive knowledge of data processing, hardware platforms, enterprise software applications, and outsourced systems.
Proven experience in planning, organization, and development.
Demonstrated ability to apply technology solutions to business problems.
Proven leadership ability.
Ability to set and manage priorities judiciously.
Excellent written and oral communication skills.
Strong tactical skills.
Ability to articulate ideas to both technical and non-technical a.
Exceptionally self-motivated and directed.
Keen attention to detail.
Superior analytical, evaluative, and problem-solving abilities.
Exceptional service orientation.
Ability to motivate in a team-oriented, collaborative environment.
Bachelors Degree in computer science, business administration or related field. Masters degree preferred.

Orchard Brands offers a competitive salary commensurate with experience and an excellent benefits package including Health/Dental insurance, Life, Long Term and short Term disability insurance, flexible spending accounts, 401K match, EAP, and employee discount. For consideration, please submit your resume, along with a cover letter and salary requirements to jobs@orchardbrands.com. Orchard Brands is an equal opportunity employer.