Desktop Technician 1

Position closes on Tuesday, 31 January 2012

Location: Tucson, AZ
Company: Orchard Brands
Reports To: Service Desk Manager

Position Summary:

Desktop Technician is responsible for the configuration, deployment and repair of all Windows based microcomputers, printers and associated peripherals.

Essential Position Responsibilities:

• Deploy, maintain and repair Windows Desktop microcomputers, printers and peripherals
• Perform all lease replacement on expiring microcomputers to keep all lease agreements current
• Installation and support of all Enterprise Applications
• Create, modify and update all documentation as it pertains to Desktop Technician 1
• Inspects personal computer equipment and reads order sheet listing user requirements to prepare microcomputer for delivery
• Installs or assists service personnel in installation of hardware and peripheral components such as monitors, keyboards, printers, and disk drives
• Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems
• Instructs users in use of equipment, software, and manuals
• Recommends or performs minor remedial actions to correct problems
• Coordinates activities with help desk, network services, or other information systems groups
• Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication
• Replaces defective or inadequate software packages
• Refers major hardware problems to service personnel for correction

Essential Requirements:

• Two year certificate from college or technical school; or related experience and/or training; or equivalent combination of education and experience
• 1-3 years of Desktop support experience
• Must have a working knowledge of networking, distributed computing hardware and software
• Be able to utilize network tools to perform daily operations
• Must be able to configure and troubleshoot all Enterprise applications
• Must be a motivated and enthusiastic self-starter who understands the importance of maintaining a positive outlook
• Collaboration with the IT community and the end uses is essential
• Should have the highest regard for attention to detail and the ability to review own work for accuracy and format

Orchard Brands offers a competitive salary commensurate with experience and an excellent benefits package including Health/Dental insurance, Life, Long Term and short Term disability insurance, flexible spending accounts, 401K match, EAP, and employee discount.  For consideration, please submit your resume, along with a cover letter and salary requirements to jobs@orchardbrands.com.  Orchard Brands is an equal opportunity employer.